Refund Policy
Digital Marketing & Imagery and its staff shall always endeavor to work directly with our clients to determine an appropriate solution to any problem that may arise with respect to the services we provide. However, if no reasonable solution can be found, and all resources to resolve the problem have been exhausted, a refund shall be granted for the following reasons:
- Digital Marketing & Imagery was not able to deliver the agreed services to the customer.
- The customer is not happy with the service provided and requests a refund directly from Digital Marketing & Imagery within 30 days of payment for said services.
To receive a refund you will need to provide Digital Marketing & Imagery with a notarized letter, signed by the purchaser, stating the following information:
- Purchaser's name.
- The service for which you are requesting a refund.
- Purchased date.
- The reason for the refund request.
- The letter (not an email) must state that you have removed any website, software, or custom programming for which you are requesting a refund from your computer(s) or server(s). In addition, the letter must state you will destroy and discontinue using any website, software, or marketing materials for which you are requesting a refund.
Upon written request, Digital Marketing & Imagery will stop monthly or yearly automatic billing on any account or other Internet services account or service provided. If you sign up for a monthly service and request the service to be canceled, your account will no longer be re-billed starting with the date of your notification. Your service will still be active until the renewal date, at which time the account will be canceled and deleted from our system. Digital Marketing & Imagery will promptly refund any charges made if your request was placed before your re-bill date and your account was still charged.
Please call 239-249-8128 with any questions about our refund policy.
